What makes a good office 365 support team? What are the skills and abilities that you should be looking for when choosing your support team? If you want to make the most out of the money you spend on Office 365 then here are some tips.
Support – What are your requirements for Office 365 support?
Are you looking for help in troubleshooting Office software or do you need help with setting up a new system or upgrading to an older version? If you know what you’re looking for then you can avoid asking your support team for help with things you don’t understand.
Support is only part of the picture though – you will also need the skills and knowledge to get the job done. So how do you find support if you don’t know where to look? Here are some suggestions.
Word of mouth – If you have a business where there are large numbers of people accessing the web, then you will need a support team. Find friends or colleagues who are using the service, and find out if they can recommend any service providers. The same thing applies if you have a small business in a home-office setting – if you can get references from other users, you may well want to consider working with that provider.
Find people online – If you cannot access the site directly, use an online support forum. Many support groups provide a service which allows you to find others who use the service. These forums can help you find people you would otherwise not have known to contact and will also give you valuable insight into the services provided by each service provider.
Service offerings – You should be able to find services tailored to meet your specific needs when you are looking for Office 365 support. For example, if you have a particular set of users or clients, you might want to work with a support team that specializes in that area. In addition to these services, you will also find support groups designed to help you manage your business – many companies offer support tools that allow you to create documents and calendars and so on.
Check for reviews – Do you know how to use the service to its full advantage?
Can you tell whether the service provider has an easy to use interface, is it simple to set up and manage, and does the support staff respond quickly and professionally? Check reviews to make sure the service provider you are considering has a good reputation. There are several review sites available which list providers both good and bad.
Once you have decided on a service provider, find out more about them. Check their customer support skills, and ensure you can speak to them if anything goes wrong. This will help you to make the most out of your money – if something goes wrong, it’s easier to get a refund or issue resolved quickly and efficiently.
- When you are choosing the best service to work with,
- it’s also important to think about what type of support you will require.
- Will you have help with data migration (from another system), data recovery, data backup
and recovery, or basic questions such as how to set up email or calendar alerts?
Check reviews – Look at the provider’s reputation in the IT world. There are plenty of independent websites and blogs that review different service providers, as well as those supported by Microsoft.
How easy is it to get started with a new service? Is it easier to create new accounts or simply add existing users?
How help desk support is offered? Is the help desk service flexible enough to accommodate multiple users? – is there help with scheduling meetings or meeting calls?